01
Find your order
Use the order number and the same email address used at checkout so we can locate the purchase quickly.
Returns & Refunds
UTBOX order support
Returns, refunds, and issue review
If your UTBOX X2 Pro order arrives damaged, has a missing accessory, or is not working after basic setup checks, contact support with the order number and checkout email. We review refund or replacement options case by case based on the order record and issue details.
02
Show the issue
Clear photos of the package, game stick, controllers, cables, and any missing or damaged parts help the review.
03
Wait for review
Support checks the order and issue details, then confirms whether troubleshooting, replacement, or refund review is the right next step.
Helpful details to include
- Your order number and checkout email.
- Photos of the package, UTBOX X2 Pro game stick, controllers, HDMI cable, USB power cable, and storage card.
- A short video if the product does not power on, display, or pair with the controllers.
- The troubleshooting steps already tried, including HDMI input, USB power, and controller pairing.
Delivery timing
US and UK standard delivery information is estimated at 7-14 business days after processing. Checkout confirms the final local delivery details.
Setup check first
Before reporting a working issue, confirm HDMI input, stable USB power, and 2.4G wireless controller pairing.
Need product or setup details?
For bundle contents, controller setup, and compatibility questions, review the product page or FAQ before contacting support.